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Computer crashes when try to print – Uninstall Microsoft Windows 10 update KB5000802

Posted: 2021-03-22

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Fix if your computer crashes when you try to print a document

You are not alone if your computer crashes when you try to print after installing the latest Windows 10 updates released on March 17, 2020. Update KB5000802 is creating problems for many people.

To fix the problem or the workaround solution, for now, is to uninstall KB5000802.

To uninstall this update,
1) Go to Settings
2) Click Update & Security
3) Scroll down to and click View Update History
4) Click Uninstall updates
5) Search KB5000802 and uninstall it.

Update: Microsoft released fixes for the printing crash issue. Install one of these updates based on your Windows version.

KB5001567 for Win10 v2004/20H2
KB5001566 for Win10 v1909
KB5001568 for Win10 v1809 enterprise/education/LTSC 2019
KB5001565 for Win10 v1803 enterprise/education

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