David H.Fauss Point of view When writing part 1 of the post on benchmarks, it occurred to me that some people might ask if there are other benchmarks for service businesses/practices. In fact, we have been asked many times over…
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David H.Fauss Point of view In the business world, the concept of benchmarks is well understood. A benchmark is a way to measure productivity and performance. A benchmark may take the form of a production or sales quota. But, when…
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Melissa Pigott Point of View Almost everyone who works for a living knows not to “burn bridges” with former employers, lest they need a job reference or something else from the former employer in the future. Rarely, however, have I…
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Melissa Pigott Point of View A long time ago, when I first began my career as a Jury Consultant, my very tough minded boss told me something that has always resonated with me as I have pursued my long career.…
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Melissa Pigott Point of View The philosophy of, “anything someone else can do, I can do better” resonates with some attorneys, who truly believe they can do just as good a job, if not a better job, working as a…
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